Service Guarantee

You deserve the finest possible service and the greatest loyalty in this most important task.

WE GUARANTEE TO DO THE FOLLOWING:

Prepare your accounting and tax statements in the most efficient manner possible giving you "Peace of Mind" by handling all matters and inquiries from the Tax Department on your behalf.

Keep you informed of the progress of the preparation of your financial statements & tax returns and ensure that every allowable deduction is claimed to achieve the maximum possible refund and the minimum amount of tax payable.

Competitively priced services.

All our professional and friendly team go through a minimum of 60 hours per annum of CPE (Continuing Professional Education) outside of their normal working hours. You are assured that they are exceptionally well trained to look after all your needs. We go through an extensive and thorough checklist upon completing your financial accounts and income tax returns. This Quality Assurance program ensures first class results.

Peace of mind to know that when you need a question answered in the future, or have a problem resolved you have us to fall back on.

We will endeavour to take all reasonable care but in the unlikely event that an error is made by our firm, we will honour all penalties pertaining to that error.

If you are dissatisfied with our service for ANY reason then you should contact your Client Manager immediately. If your complaint is fair and reasonable and is not acted upon within 48 hours and / or the situation rectified within 7 days we will refund the full fee paid by you.

OUR COMMITMENT TO YOU IS THAT WE LOOK AFTER YOUR FINANCIAL ACCOUNTS AND TAX RETURN AS IF IT WERE OUR OWN.